All the products on www.addyaindia.com are made to order and the process of production is initiated only after the order is placed and an order number is generated. As our company name suggests, Addya products originate from India. Our production, packaging and shipping are all done from here. It is our endeavour to produce and ship the order within one working weeks of the completion of purchase formalities. However, there may be unforeseen circumstances such as and not limited to natural disasters, political unrest, and transport strikes which may delay the shipping process. If such an event occur we shall inform you on the delay.
We too like others have some rules (Addya’s Return Policy), team Addya guarantees the best quality and craftsmanship for our products, which is carefully created just for you.
- We invest a great deal of time, care & love in the making of each Addya piece. As a company policy, we do not provide refund on any product sold. Once any pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met). If for some reason, you are unsure of the size or we’ve missed some issue and you’d like to exchange them, you can put an replace request from your orders & someone from our customer care team will contact you within 1-2 working days and will guide you through the process of returning and exchanging
- For any exchange kindly inform us within two days of receiving ordered products. The customer then will be provided 7 days to return product after receiving it. If any of the above-mentioned timelines are not followed the product will be considered as used and no return credit or exchange offer will be provided from our end.
- All return orders must be in the original Addya packaging as received by our customer and should not be replaced, resized, or damaged in any way
- Charges for return shipping has to be borne by the buyer.
- Exchange credit will be generated after we receive the product within 3-4 working days.
- In case of international exchanges, the process might be longer.
- Exchange for special customized order might carry extra charges.